MORNING SEMINAR by Agile Squad & MATS HUSS
Time & Location
About the Event
Services are everywhere. Often, services operate with critical customer interactions in both the physical and digital world. As such, the design of customer experiences and journeys become key in today’s service experience economy.
This morning seminar by MATS HUSS Business Development (Mats Huss) and Agile Squad (Andreas Jonsson) will open up and discuss the business value of service design through case examples, industry best practice, and a Q&A Session with a case from the audience*.
The seminar will inspire you on how service design can solve organisational business challenges in rapid changing markets. You will get a glimpse into how service design is conducted from a consultant point of view, what the immediate business value of service design is and how you get started from your current position.
Attending the seminar is a great opportunity to be inspired and meet like-minded professionals and design consultants to strengthen and broaden your knowledge and network. And, of course, to begin your journey of designing and delivering top customer experiences.
*To participate in the draw for your case/challenge to be discussed during the seminar, we kindly ask you to describe your challenge during the registration process.
The agenda may change according to audience feedback during registration.
This event is aimed at professional practitioners, business- and product developers, innovation officers, teachers and students.